#Office 365 support options upgrade#
#Office 365 support options code#
#Office 365 support options license#
#Office 365 support options plus#

Or, you can search popular topics by category.ДЇorums are available to get additional help from the user community-at no cost to you. There, you can search for issues according to theВ application name, as shown in the following image. Search for the issue you're facing at Office Help and Training. The following support options are available for Office application usage issue that aren't covered by the Microsoft 365 subscription.

#Office 365 support options code#

Writing, reviewing, debugging customer code and developer support for Office Add-ins, Visual Basic for Applications, Microsoft Access, or Publisher.Д®xtensive troubleshooting of performance issuesД®xtensive troubleshooting when a product stops responding or crashes.Д¬ustomers who desire this level of support should evaluate Unified Support. Root cause analysis (investigation of the cause of the issue)Д®nsuring third-party products or hardware work correctly with Microsoft 365 Apps. Professional support does not cover the following issues: вЂњBreak-fixвЂќ is an industry term which refers to вЂњwork involved in supporting a technology when it fails in the normal course of its function, which requires intervention by a support organization to be restored to working orderвЂќ.

Professional support primarily covers break-fix issues which are technical problems you experience while using Microsoft 365 Apps. However, Microsoft 365 subscription support has the following limitations for Microsoft 365 Apps for enterprise or Microsoft 365 Apps for business when purchased individually or as part of a Microsoft 365 service plan. Microsoft 365 includes technical support. This article describes support limitations for problems when using Microsoft 365 Apps (Word, Excel, PowerPoint, Access, OneNote, Publisher, and Visio) and you have requested support through the Microsoft 365 Admin Center. (Price varies by your location).Office for business More. Learn more at What's the difference between Microsoft 365 and Office?

#Office 365 support options upgrade#

Upgrade to a new product such as Microsoft 365 (best value). Customers preferring phone support have the following options: One-time purchase Office products (also known as perpetual), include technical support via chat.

#Office 365 support options plus#

With Microsoft 365, you can easily find ongoing technical support via chat or phone for Office and Windows plus all the individual apps included in your subscription. Microsoft 365 Family and Microsoft 365 Personal: Get questions answered from the comfort of your own home. Office Professional Plus Support for home products

#Office 365 support options license#

Volume license versions of Office 2019, Office 2016, or Office 2013 Tip:В With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Microsoft 365 subscriptions without fully installed Office applications: Microsoft 365 Business Standard (Nonprofit) Microsoft 365 subscriptions: Desktop version of Office apps are included.

Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization. These are usually associated with a work or school account and came from the organization where you work or go to school. If your product is listed below, you have a business product.